Privacy Policy

1. Introduction

Kugo ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This implementation aligns with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect and process the following personal information:

• Contact Details: Name, email address, and phone number (via WhatsApp interactions).
• Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your information for the following purposes:

• To facilitate transport card top-ups and process transactions.
• To provide customer support and respond to your inquiries via WhatsApp.
• To send transaction receipts and essential service updates.
• To inform you about new features or promotions (only if you have opted in).
• You may revoke marketing consent at any time by contacting us.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We utilize secure cloud infrastructure (Vercel) to protect your information from unauthorized access, loss, or damage.

5. Sharing of Information

We do not sell your personal information to third parties. We may share your data with trusted service providers only as necessary to deliver our services (e.g., payment processing), ensuring they adhere to strict privacy standards. Operator Disclosure: We share data with "Operators" (the relevant Ticket Provider and Bus Operator) strictly for service fulfillment.

6. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal data.
• Object to the processing of your personal information.

To exercise these rights, please contact our Information Officer using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: